Refund and Cancellation Policy

At ShellCase, we are committed to ensuring your satisfaction with your purchase. Please review our refund and cancellation policy below for clarity on how we handle these processes.

Order Cancellations

1. Before Dispatch:

   • Orders can be canceled within 12 hours of placing them.
   • To cancel an order, email us at Shellcase2025@gmail.com with your order details.
   • A full refund will be processed for canceled orders.

2. After Dispatch:

   • Once the order has been shipped, cancellation is not possible.
   • However, you may still initiate a return after receiving the product (see Return Policy below).

Returns

We accept returns under the following conditions:

1. Eligibility for Returns:

   • The product is defective, damaged, or incorrect upon delivery.
   • Returns must be initiated within 7 days of delivery.
   • The product must be unused, in its original packaging, and with all tags intact.

2. How to Initiate a Return:

   • Email us at Shellcase2025@gmail.com with your order details and the reason for the return.
   • Attach relevant proof, such as images of the defective or incorrect product.
   • Our team will review your request and guide you through the return process.

3. Return Shipping:

   • If the return is due to a defect or our error, we will cover the return shipping costs.
   • For all other return reasons, the customer is responsible for the return shipping charges.

Refunds

1. Eligibility for Refunds:

   • Refunds are issued only for eligible returns.
   • Once the returned product is received and inspected, a refund will be processed.

2. Refund Processing Time:

   • Refunds are typically processed within 7-10 business days after we receive and approve the return.
   • Refunds will be credited to the original payment method used during the purchase.

Non-Refundable Items

• Personalized or customized products.
• Items on sale or purchased during special promotions.