At ShellCase, we are committed to ensuring your satisfaction with your purchase. Please review our refund and cancellation policy below for clarity on how we handle these processes.
Order Cancellations
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Before Dispatch:
- Orders can be canceled within 12 hours of placing them.
- To cancel an order, email us at Shellcase2025@gmail.com with your order details.
- A full refund will be processed for canceled orders.
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After Dispatch:
- Once the order has been shipped, cancellation is not possible.
- However, you may still initiate a return after receiving the product (see Return Policy below).
Returns
We accept returns under the following conditions:
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Eligibility for Returns:
- The product is defective, damaged, or incorrect upon delivery.
- Returns must be initiated within 7 days of delivery.
- The product must be unused, in its original packaging, and with all tags intact.
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How to Initiate a Return:
- Email us at Shellcase2025@gmail.com with your order details and the reason for the return.
- Attach relevant proof, such as images of the defective or incorrect product.
- Our team will review your request and guide you through the return process.
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Return Shipping:
- If the return is due to a defect or our error, we will cover the return shipping costs.
- For all other return reasons, the customer is responsible for the return shipping charges.
Refunds
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Eligibility for Refunds:
- Refunds are issued only for eligible returns.
- Once the returned product is received and inspected, a refund will be processed.
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Refund Processing Time:
- Refunds are typically processed within 7-10 business days after we receive and approve the return.
- Refunds will be credited to the original payment method used during the purchase.
Non-Refundable Items
- Personalized or customized products.
- Items on sale or purchased during special promotions.